Frequently Asked Questions

1. What is the Delivery Timeline?

Delivery timeline is 8 to 25 days depending on product and stock availability.

2. Is COD (Cash on Delivery) available?

COD (Cash on Delivery) is available on particular products, which will be shown on the checkout.

3. What are available payment options?

Internet Banking
Credit Card
Debit Card
UPI
COD (on selected items)

4. Can we cancel the order?

You can cancel the order within 24 hours of the order confirmation. No cancellation fees if the order is cancelled within 24 hours of order confirmation.

5. Return / Replacement Policy?

As written in our policy.

6. What is the Warranty?

All our products carry one year of warranty against manufacturing defects.

7. What is our Quality Policy?

We, at 'STEPEARLY' undergo 5-step Quality Policy.

1. Pre-production inspection
2. During production inspection
3. Pre-shipment inspection
4. Piece-by-piece inspection
5. Loading and Unloading supervision

8. What certification do we have?

Our manufacturing faculty carries
#ISO 9000_2015
#ISO 14001_2015
#ISO 45001_2018
#BIFMA E3-2019 E

9. What raw material do we use?

All the standard products are made out of pre-laminated particle board. Although, we have faculty to manufacture products in Plywood and MDF. The kitchen is made out of Marine Plywood and we can customise the products in any material.

10. What hardware do we use?

We use II brands hardware
e.g. Ebco, Hettich and Hafle.
Generally used in combination.